Order Fulfillment and Shipping:
PENNY AND CREW ships to the contiguous 48 states and Washington D.C. Unless otherwise noted on the product page, in-stock orders are typically processed within 2 to 3 business days. An email containing the tracking number will be sent once your order ships, allowing you to follow your package’s journey.
Shipping Timing:
Shipping options and associated costs are displayed during checkout. Once an order is dispatched, you can expect delivery within 3 to 7 business days.
Return Policy:
Please note that we do not accept returns unless the item you received is incorrect or faulty. We encourage you to carefully review product details and reach out to us with any questions before making a purchase. Your satisfaction is important to us, and we appreciate your understanding of our return policy. If you have any inquiries or concerns, our customer support team is here to help.
Incorrect or Faulty Items:
For any incorrect or faulty items, please contact us via email (pennyandcrewco@gmail.com) within 10 days of receiving your order. Be sure to include your order number in the subject line and attach a photo showing the item's condition. The item must be unused, with tags, and in its original packaging. We’ll work with you to resolve any issues promptly.
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